General Terms and Conditions

1. Scope and Contracting Party

These terms and conditions apply to the booking of apartments and related services at 492 Living, unless different terms have been expressly agreed before the contract is concluded.

Your contracting party is:

Hans Hell GmbH – trading as 492 Living

Riehlweg 492

6100 Seefeld in Tirol, Austria

Phone: +43 664 38 00 969

Email: info@492.at

2. Reservation and Conclusion of Contract

A binding booking is made as soon as we accept your booking request and send you a booking confirmation. For direct online bookings, the conclusion of the contract follows the booking process described there.

The services, prices and conditions agreed at the time the contract is concluded are decisive. Individually agreed arrangements take precedence over these terms and conditions.

3. Deposit and Payment

The deposit amounts to 30% of the agreed apartment price and is payable within seven days of receipt of the booking confirmation. For short-notice bookings, the payment deadline agreed before the conclusion of the contract applies.

Our bank details can be found in your booking confirmation. Payment by credit card is possible by arrangement.

The deposit is credited towards the total price. The remaining amount is payable at check-in unless another payment arrangement has been agreed. Additional services used during your stay will be charged at the latest upon departure.

Your credit card will only be charged within the scope of a payment authorisation given by you. Merely providing credit card details does not constitute unrestricted authorisation for further charges.

4. Prices

Our offer prices may vary depending on the season, length of stay, occupancy and availability. For a completed booking, the price agreed at the time the contract was concluded applies. Subsequent changes to our offer prices do not affect existing bookings.

The consumer prices shown include statutory VAT. The local tourist tax, which is payable in addition, as well as any agreed additional costs, such as for final cleaning or pets, are shown separately before the contract is concluded.

5. Cancellation by the Guest

Cancellations must be made in text form, for example by email to info@492.at. The date on which we receive your cancellation is decisive for calculating the deadline.

Unless different cancellation terms were agreed when the contract was concluded, the following cancellation fees apply:

Cancellation received before the agreed day of arrival	Cancellation fee
At least 3 months before	Free of charge
Less than 3 months but at least 1 month before	40%
Less than 1 month but at least 7 days before	70%
Less than 7 days before, including the day of arrival	90%

The percentages refer to the agreed apartment price for the cancelled stay. Local tourist tax that is not incurred will not be charged.

The guest is entitled to prove that no damage or significantly less damage has been incurred. Re-letting of the apartment and saved expenses will be taken into account; the same accommodation service will not be charged twice.

Deposits already paid will be offset against a justified cancellation claim. Any remaining credit will be refunded without any flat-rate deduction for handling or transaction costs.

6. Late Arrival, Early Departure and No-Show

In the event of late arrival, early departure or non-arrival without cancellation (“no-show”) for reasons attributable to the guest, the agreed apartment price for the booked stay generally remains payable.

Saved expenses and income from re-letting the unused accommodation will be deducted from this amount. Other income that was intentionally forgone and must be taken into account by law will also be considered.

Please inform us as early as possible if your arrival is delayed or if you are unable to take up your stay. Mandatory statutory withdrawal rights and other rights remain unaffected.

7. Termination by the Accommodation Provider

We will only terminate the contract on the basis of statutory rights or an effectively agreed withdrawal provision.

If we are unable to provide the agreed accommodation, we will refund any payments already made for services not provided, without any flat-rate deduction for transaction costs. Further statutory claims of the guest remain unaffected.

8. No Statutory 14-Day Right of Withdrawal

Pursuant to Section 18 (1) (10) of the Austrian Distance and Off-Premises Contracts Act (FAGG), there is no statutory 14-day right of withdrawal for distance contracts concerning the booking of accommodation for tourist purposes for a specific date or period.

The agreed cancellation terms therefore apply. Other statutory withdrawal rights remain unaffected.

9. Travel Cancellation Insurance

We recommend taking out travel cancellation insurance that also covers trip interruption and, where applicable, late arrival. Whether and to what extent an insurance policy covers costs depends on the respective insurance contract.