{"id":2315,"date":"2022-10-20T10:14:09","date_gmt":"2022-10-20T08:14:09","guid":{"rendered":"https:\/\/492living.web-email.at\/en\/?page_id=2315"},"modified":"2026-10-07T11:27:22","modified_gmt":"2026-10-07T09:27:22","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/492living.web-email.at\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<section class=\"wp-block-container container heading\">\n<h1 class=\"wp-block-heading\">General Terms and Conditions<\/h1>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">1. Scope and Contracting Party<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">These terms and conditions apply to the booking of apartments and related services at <strong>492 Living<\/strong>, unless different terms have been expressly agreed before the contract is concluded.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Your contracting party is:<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\"><strong>Hans Hell GmbH \u2013 trading as 492 Living<\/strong><\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Riehlweg 492<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">6100 Seefeld in Tirol, Austria<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Phone: +43 664 38 00 969<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:info@492.at\">info@492.at<\/a><\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">2. Reservation and Conclusion of Contract<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">A binding booking is made as soon as we accept your booking request and send you a booking confirmation. For direct online bookings, the conclusion of the contract follows the booking process described there.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">The services, prices and conditions agreed at the time the contract is concluded are decisive. Individually agreed arrangements take precedence over these terms and conditions.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">3. Deposit and Payment<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">The deposit amounts to <strong>30% of the agreed apartment price<\/strong> and is payable within <strong>seven days of receipt of the booking confirmation<\/strong>. For short-notice bookings, the payment deadline agreed before the conclusion of the contract applies.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Our bank details can be found in your booking confirmation. Payment by credit card is possible by arrangement.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">The deposit is credited towards the total price. The remaining amount is payable at check-in unless another payment arrangement has been agreed. Additional services used during your stay will be charged at the latest upon departure.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Your credit card will only be charged within the scope of a payment authorisation given by you. Merely providing credit card details does not constitute unrestricted authorisation for further charges.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">4. Prices<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Our offer prices may vary depending on the season, length of stay, occupancy and availability. <strong>For a completed booking, the price agreed at the time the contract was concluded applies.<\/strong> Subsequent changes to our offer prices do not affect existing bookings.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">The consumer prices shown include statutory VAT. The local tourist tax, which is payable in addition, as well as any agreed additional costs, such as for final cleaning or pets, are shown separately before the contract is concluded.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">5. Cancellation by the Guest<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Cancellations must be made in text form, for example by email to <strong><a href=\"mailto:info@492.at\">info@492.at<\/a><\/strong>. The date on which we receive your cancellation is decisive for calculating the deadline.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Unless different cancellation terms were agreed when the contract was concluded, the following cancellation fees apply:<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\"><em><\/em><\/p>\n<\/section>\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Cancellation received before the agreed day of arrival<\/td><td>Cancellation fee<\/td><\/tr><tr><td>At least 3 months before<\/td><td>Free of charge<\/td><\/tr><tr><td>Less than 3 months but at least 1 month before<\/td><td>40%<\/td><\/tr><tr><td>Less than 1 month but at least 7 days before<\/td><td>70%<\/td><\/tr><tr><td>Less than 7 days before, including the day of arrival<\/td><td>90%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">The percentages refer to the agreed apartment price for the cancelled stay. Local tourist tax that is not incurred will not be charged.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">The guest is entitled to prove that no damage or significantly less damage has been incurred. Re-letting of the apartment and saved expenses will be taken into account; the same accommodation service will not be charged twice.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Deposits already paid will be offset against a justified cancellation claim. Any remaining credit will be refunded without any flat-rate deduction for handling or transaction costs.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">6. Late Arrival, Early Departure and No-Show<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">In the event of late arrival, early departure or non-arrival without cancellation (&#8220;no-show&#8221;) for reasons attributable to the guest, the agreed apartment price for the booked stay generally remains payable.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Saved expenses and income from re-letting the unused accommodation will be deducted from this amount. Other income that was intentionally forgone and must be taken into account by law will also be considered.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Please inform us as early as possible if your arrival is delayed or if you are unable to take up your stay. Mandatory statutory withdrawal rights and other rights remain unaffected.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">7. Termination by the Accommodation Provider<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">We will only terminate the contract on the basis of statutory rights or an effectively agreed withdrawal provision.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">If we are unable to provide the agreed accommodation, we will refund any payments already made for services not provided, without any flat-rate deduction for transaction costs. Further statutory claims of the guest remain unaffected.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">8. No Statutory 14-Day Right of Withdrawal<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">Pursuant to <strong>Section 18 (1) (10) of the Austrian Distance and Off-Premises Contracts Act (FAGG)<\/strong>, there is no statutory 14-day right of withdrawal for distance contracts concerning the booking of accommodation for tourist purposes for a specific date or period.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">The agreed cancellation terms therefore apply. Other statutory withdrawal rights remain unaffected.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">9. Travel Cancellation Insurance<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">We recommend taking out travel cancellation insurance that also covers trip interruption and, where applicable, late arrival. Whether and to what extent an insurance policy covers costs depends on the respective insurance contract.<\/p>\n<\/section>\n\n<section class=\"wp-block-container container heading\">\n<h2 class=\"wp-block-heading\">10. Statutory Provisions<\/h2>\n<\/section>\n\n<section class=\"wp-block-container container para\">\n<p class=\"wp-block-paragraph\">The statutory provisions apply in addition. Mandatory consumer protection rights are not restricted by these terms and conditions.<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions 1. Scope and Contracting Party These terms and conditions apply to the booking of apartments and related services at 492 Living, unless different terms have been expressly agreed before the contract is concluded. Your contracting party is: Hans Hell GmbH \u2013 trading as 492 Living Riehlweg 492 6100 Seefeld in Tirol, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2315","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - EN A-Vita Living<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/492living.web-email.at\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - EN A-Vita Living\" \/>\n<meta property=\"og:description\" content=\"General Terms and Conditions 1. 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